Terms & Conditions

This website (sringaram.com) is owned and operated by Sringaram Handloom Textiles Pvt Ltd (operating under the registered brand name Sringaram Luxury Sarees), with its registered office located at Heritage Weaving Enclave, Cochin, Kerala, India.

Throughout these Terms, the words "we", "us", and "our" refer to Sringaram Luxury Sarees, and "you", "customer", or "buyer" refers to any person browsing our catalog or purchasing sarees through this storefront.

By placing an order on Sringaram, you confirm that you are at least 18 years of age and legally competent to enter into binding contracts under the Indian Contract Act, 1872. If you are under 18, you may purchase only under the direct supervision and consent of a parent or legal guardian.

Order as an Offer: Placing an order through our checkout constitutes a formal offer to purchase the selected saree(s).

Contract Conclusion: A binding contract of sale is concluded only when we verify inventory availability and issue an electronic Order Confirmation containing your unique tracking link and order reference.

Single-Piece & Limited Handloom Batches: Because authentic handlooms are produced in small artisan quantities, pieces are allocated on a first-confirmed basis. In the rare event that a saree sells out before payment confirmation, our system automatically alerts you and initiates a prompt 100% refund to your original payment source.

Sringaram specializes in genuine South Indian handlooms woven on traditional pit looms and hand-shuttles.

• Inherent Craft Characteristics: Minor slubs, subtle unevenness in yarn spacing, small selvedge knots, and delicate dye batch variations are authentic hallmarks of genuine hand-woven textiles, not manufacturing defects.
• Photographic Representation: All drapes are photographed under true-color studio lighting. However, variations in individual smartphone screens, OLED displays, and monitor calibrations may cause slight differences in perceived color temperatures.

All product prices on our storefront are stated in Indian Rupees (INR) and are inclusive of all applicable Goods and Services Tax (GST) under Indian tax laws.

Delivery charges (where applicable) and available promotional discounts are clearly computed and itemized prior to final payment authorization. A tax invoice with statutory HSN codes (e.g., HSN 5007 / 5208) is generated and made available on your private order page upon dispatch.

We accept prepaid transactions via UPI, credit/debit cards (Visa, MasterCard, RuPay), net banking, and select digital wallets through Razorpay.

Where Cash on Delivery (COD) is enabled by our settings for your destination PIN code, payment must be made in full via cash or authorized mobile UPI to the courier delivery executive upon physical delivery of the sealed parcel.

All customer cancellations, returns, and refund requests are governed strictly by our comprehensive Refunds & Returns Policy, which forms an integral part of these Terms:

• Self-Service Cancellation: Permitted within 12 hours of placing your order, provided the saree has not already shipped.
• 7-Day Return Window: Eligible on unworn, unwashed, unaltered sarees with original atelier tags intact within 7 days of delivery.
• Non-Returnable Items: Sarees with custom blouse stitching, attached fall/pico, or evidence of wear cannot be returned.

Orders are dispatched via insured express courier partners across India and worldwide in accordance with our Shipping & Delivery Policy.

Risk of loss and title for ordered items pass to you upon successful delivery by the carrier to your specified address or authorized recipient against signature/OTP.

All content on this website — including brand logos, editorial photography, saree descriptions, illustrations, lookbooks, and software code — is the exclusive intellectual property of Sringaram Handloom Textiles Pvt Ltd and is protected under the Copyright Act, 1957 and Trade Marks Act, 1999. Unauthorized copying, reproduction, or commercial exploitation is strictly prohibited.

To the maximum extent permitted by applicable Indian consumer laws, Sringaram provides its website and products with statutory guarantees of authenticity and merchantability.

Our aggregate liability arising out of or in connection with any order placed on our platform shall not exceed the total purchase price paid by you for the specific saree giving rise to the claim.

These Terms & Conditions and any disputes arising out of or relating to your transactions with Sringaram shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer redressal procedures under the Consumer Protection Act, 2019, any legal proceedings shall be subject to the jurisdiction of competent courts situated in Kochi, Kerala, India.