Cancellations & Refunds

The table below clearly defines our policy across different order scenarios:

You can cancel your order directly on our website within 12 hours of placement, provided the order status is still marked as Pending or Processing and has not yet been dispatched.

How to cancel: Open your private tracking link from your order confirmation SMS/Email (or lookup your order on our Order Tracking Page) and click “Cancel Order”.

Once cancelled, the reserved handloom piece is instantly restored to our catalog inventory, and a 100% refund is initiated automatically to your original payment method via Razorpay.

If your saree has already been delivered, you may request a return within 7 calendar days from doorstep delivery.

To initiate a return:

1. Visit your private order tracking link or enter your order reference on our Tracking Page.
2. Click “Request Return”, select your reason, and submit the request.
3. Alternatively, contact our concierge on WhatsApp at +919840012345 or email curator@sringaram.com with your order number.
4. Our concierge team will verify eligibility and schedule a doorstep reverse pickup with our courier partner.

Because handlooms are delicate, artisan-crafted garments, returned sarees must satisfy the following physical criteria upon receipt at our atelier:

• Must be completely unworn, unwashed, and free of odors, perfumes, cosmetics, or pleat creases.
• Original brand tags, security seals, and protective silk paper wrap must remain attached and intact.
• Folded neatly in original boutique packaging box to prevent snagging during transit.

The following items cannot be accepted for return or refund:

• Sarees customized with personalized blouse stitching, size alterations, or custom fall & pico finishing carried out at the customer's request.
• Items marked specifically as "Final Clearance" or "As-Is Artisan Sample" on the product page.
• Sarees returned after the expiration of the 7-day window.

Every Sringaram parcel is packed with tamper-evident boutique seals. If your package arrives visibly torn, damaged, or if an incorrect piece was dispatched in error:

• Please notify our concierge team within 48 hours of delivery via WhatsApp or email with photos of the outer parcel and garment.
• We will immediately arrange a complimentary reverse courier pickup at 100% our expense.
• Upon receipt, you will be offered an immediate priority replacement or a 100% full refund including all shipping fees.

Original Payment Source: All refunds are transmitted directly back to the original bank account, credit/debit card, or UPI VPA used at checkout via Razorpay. Sringaram cannot redirect refund credits to third-party bank accounts or cash.

Gateway & Bank Timelines:

• Pre-Dispatch Cancellations: Refund is initiated immediately and typically reflects in your account within 24–48 hours (instant for UPI).
• Delivered Returns: Once the parcel is received and passes inspection at our Kerala studio (within 24–48 hours of arrival), the refund is authorized on Razorpay. Depending on your issuing bank's settlement cycle, funds appear in your statement within 5–7 banking business days.
• Cash on Delivery (COD) Orders: If an eligible COD order is returned, our team will contact you securely to collect verified NEFT/IMPS bank account or UPI details for direct bank transfer.

For transit damages, manufacturing defects, or wrong dispatches, reverse pickup is provided 100% free of charge.

For standard preference-based returns, our team coordinates doorstep reverse courier pickup across eligible PIN codes. The standard courier handling charge is deducted from the final refund amount.