Shipping & Delivery Policy

Domestic Delivery: Sringaram delivers across all 28 States and 8 Union Territories in India, covering over 19,000+ postal PIN codes via our tier-1 insured express logistics network (Blue Dart, Delhivery, Express Air, and India Post Speed Post for remote/hill regions).

International & NRI Concierge: For our patrons across the USA, UK, UAE, Singapore, Malaysia, Australia, and Canada, worldwide express shipment is coordinated directly via DHL Express / FedEx through our concierge team. Please connect with our atelier via WhatsApp for international freight estimates.

Same-Day / Next-Day Processing: Orders confirmed before 14:00 IST on business days (Monday to Saturday, excluding national holidays) are inspected, packed, and manifested for dispatch within 24 hours from our Kerala atelier base.

We believe in transparent, upfront pricing with zero hidden delivery charges at checkout:

From the moment you confirm your drape to the moment it arrives at your home, every stage is tracked:

1. 1. Order Placed & Inventory Reserved: The specific handloom piece is allocated exclusively to you in our warehouse.
2. 2. Studio Inspection & Wrapping: Our curators inspect the weave, fold the drape in butter paper, and pack it in a reinforced presentation box.
3. 3. Dispatch & Waybill Generation: The parcel is handed over to the courier, and a live AWB tracking number is generated.
4. 4. Transit & Hub Updates: Real-time scan updates are reflected on your private order page.
5. 5. Doorstep Delivery: Delivered safely with courier SMS alert and OTP/Signature handover.

Because Sringaram has no mandatory customer accounts, your order tracking is maintained via a secure private tracking link sent to your registered mobile number and email.

If you misplace your link, you can look up your parcel status at any time by entering your Order Number and registered Mobile Number on our Order Lookup Page.

Handloom silks and fine cottons require protective handling during transit. Every Sringaram order is packed with:

• Acid-free tissue paper wrap to prevent fabric snagging and moisture buildup.
• Rigid reinforced outer presentation box designed to resist compression during transport.
• Tamper-evident external security tape. If the outer seal appears broken or cut upon arrival, please refuse delivery and notify our concierge immediately.

While 98%+ of our shipments arrive within the stated timeline, occasional delays may occur due to adverse weather (such as severe monsoon rains), regional holiday courier backlogs, or public transport disruptions.

In any such event, our operations team actively monitors transit exceptions and proactively coordinates with courier dispatch hubs to expedite delivery.

Please ensure your complete delivery address, landmark, PIN code, and mobile phone number are entered accurately at checkout.

If an address error is noticed before dispatch, please contact our concierge immediately on WhatsApp to update your shipment waybill. If a parcel is returned to our studio after multiple failed delivery attempts or incorrect contact numbers, our team will reach out to verify details and arrange re-dispatch.